CLICK HERE TO VIEW OUR PRIVACY STATEMENT AND POLICY

WELCOME TO THE GREAT SMOKY MOUNTAINS. Thank You for staying with Accommodations by Parkside, LLC featuring Mill Creek Luxury Cabin Rentals. We hope you have a wonderful stay. Please read over the lodging policy because you will be asked to agree to it.

Please Note: You must be 21 years of age or older to rent a cabin or chalet.

RESERVATIONS PROCEDURE: When a reservation is placed, 50% of the reservation amount, including tax and any applicable fees, is expected as a deposit. When that deposit is received, the Reservation is considered "Confirmed", and an email, fax or regular USPS mail will be sent as acknowledgement of that deposit and confirmation. You will be required to print the Guest Agreement and Credit Card Receipt, sign each and fax them to 865-908-2628, or mail back to our offices. The balance of the reservation, fees and tax, will be charged to the credit card of file 10 days prior to your arrival. If you wish to charge that balance to a different card, you must contact our offices BEFORE 10 days prior to your arrival, and provide the new card information. Otherwise, the balance will go to the card on file. At that time, you will be sent, via email or USPS, directions to your unit for Express Checkin. We DO NOT provide addresses for GPS purposes, as GPS maps, as well as Google Earth and Mapquest do not provide adequate, or accurate directions to most cabins in the Smokies. Please follow the directions we send you and you'll arrive at your cabin easily.

CHECK IN TIME begins at 4:00 PM. Early check-ins are NOT AVAILABLE - NO EXCEPTIONS, PLEASE. During peak times there may be a slight delay and your patience is appreciated. On the day of your arrival, you may call our office at 1-888-908-6066 anytime AFTER 3:00 p.m. to get the key code for your cabin. Key codes WILL NOT BE GIVEN OUT before 3:00 PM. Check-out Time is at 11:00 AM, an additional charge will apply for late checkouts. However, additional nights may be available, please contact our staff for availability.

PAYMENT -All reservations require a deposit of ½ the total at time of booking. After your reservation is made we will email or mail you a credit card receipt and rental agreement for you to sign and return to our office.

Pursuant to the provisions of the Tennessee Code Annotated, Title 47, Chapter 18 and Title 62, Chapter 13, Section 62-13-104(b)(3), Subdivision (D)(i), Accommodations by Parkside, LLC discloses the following as policy:

"All advance rent deposits, damage deposits and balance of rent due are deposited into a bank escrow clearing account. These deposits are considered income to Accommodations by Parkside, LLC upon receipt and may be used immediately. Any refund considerations are expensed from the general books of Accommodations by Parkside, LLC on a case by case basis."

Rates: are subject to change without notice. ACCOMMODATIONS BY PARKSIDE, LLC will not be responsible for errors on confirmations, e-mail, etc. In addition to room rate there may be a processing fee and if applicable, a pet fee.

Minimum Stays: There is a 2-night minimum stay except on holidays. In July, October and during special events there is a 3-night minimum. (Some holidays 4 to 5 night minimum)

Occupancy: Occupancy is limited to the number of people booked into that unit only. House is only booked to accommodate the number that the house will hold per sleeping arrangement. This number is to include all children and adults.... Occupancy limits will be strictly enforced !!! No house parties are allowed !!! Guests violating these rules will be asked to leave the premises forfeiting all remaining rent.

Cancellation Policy: If for any reason you should need to cancel, please call our office 30 days prior to your arrival at which time you may receive your deposit back less a $100 cancellation fee. On our larger cabins, 3, 4, 5 and 7 bedrooms, reservations are considered confirmed when the deposit is paid and there are no deposit refunds. In some cases, deposits can be applied to an "inventory" situation, allowing you to come at another time and use that deposit. In the event of failure of appliances, whirlpool, hot tub, central heat and air, any public utilities including satellite or cable TV, we will make every effort to correct the malfunction as soon as possible. Neither the rental company nor the property owners will be obligated to refunds in the event of failure. You are responsible for the entire booking once your reservation has been made and confirmed. There will be a $20.00 plus tax, fee for any changes made to your reservation. (Change in cabins, dates, etc.)

Refunds - All our units are privately owned and because of such they may be removed from the rental program due to being sold by owner. If this does occur after placing a reservation you agree that ACCOMMODATIONS BY PARKSIDE reserves the right to only give a total refund for the reservation. DESCRIPTIONS AND AMENITIES ARE SUBJECT TO CHANGE WITHOUT NOTICE. Your cabin will be inspected prior to your arrival to make sure mechanical and non-mechanical items are working. If something is not working please call us at 1-888-908-6066. NEITHER THE RENTAL COMPANY NOR THE PROPERTY OWNER ARE OBLIGATED TO GIVE REPLACEMENTS OR REFUNDS IN THE EVENT OF FAILURE OR ABSENCE OF ANY ITEMS, OR FOR ANY PUBLIC UTILITIES. NO REFUNDS WILL BE GIVEN DUE TO EARLY DEPARTURE. THIS INCLUDES WEATHER RELATED DEPARTURES.

Pets: As we may have guests with allergies, we have established a NO PETS policy. If a pet is found in a cabin not designated as Pet-Friendly, this is a violation of our policy; you will be asked to leave forfeiting all remaining rent and any security deposit. There will also be a $125.00 cleaning fee charged to you, to cover the carpet and furniture cleaning. This policy does not apply to our pet friendly homes. DOGS ONLY. Those in pet friendly homes need to abide by pet rules and regulations. There is a $50.00 plus tax, non-refundable pet charge, per pet. Dogs are not to be left unattended. They must be crated if left alone in the cabin. Owners must take full responsibility for any damages caused by their pet. We assume no responsibility for your pets.

DO NOT MOVE OR REMOVE any furnishings, accessories or linens from your cabin for any reason, or you will be charged.

Some of our cabins are equipped with sophisticated electronics such as home theater rooms with surround sound systems. If Home Theater, TV, DVD, VCR or satellite are found disconnected, there will be a fee to you of $100.00 to reconnect.  GAME SYSTEMS ARE NOT TO BE CONNECTED TO HOME THEATER UNITS.  NO EXCEPTIONS.....

Bugs and Animals-Some of our cabins are in the mountains, we do have monthly pest control, however, you are in the mountains and you may experience critters. Sorry for the inconvenience. Please don't feed the animals.

NON-SMOKING - All of our homes have a no smoking policy. Rules are strictly enforced.

Guests Responsibilities: Guests will assume full responsibility for damages, excessive cleaning charges or missing items from the chalets due to negligence.

Refunds for Early Departure: No refunds for any reason, this will include weather conditions as we have reserved these days for your enjoyment.

Hot Tubs: Hot tub covers will be inspected after each rental. Damages to any cover will result in a $350.00 charge. Please use care in removing and replacing the cover to prevent damages. In using the hot tub please DO NOT use any oils or bubbles in the tubs - if so, there will be a $30.00 charge. DO NOT wear jewelry in the tub. Wearing makeup may cause a reaction due to the chemicals used in the tubs. Hot tubs are treated with Bromine or chlorine. If you have sensitivity to either chemical, please do not use hot tubs. We recommend that you shower BEFORE AND AFTER being in the hot tub. If you have any medical conditions please contact your physician before using hot tub. Use hot tub at your own risk. Please check water temperatures in the whirlpool, bath and hot tubs before entering.

Pool Tables: Some of our cabins have pool tables. There will be a $15.00 charge to replace broken pool sticks. If the felt on the pool table is damaged, there will be a $350.00 charge to replace the felt. Please be very careful when playing pool, so that other guests may enjoy the use of the table too.

Telephone Service: Local phone calls are free. However, long distance calls are blocked. Prepaid calling cards or any other card using a 1-800 number to access is accepted.

Satellite TV Systems: You will be charged for any Pay per View Movie that is watched or attempted to receive. These transactions do show on owners billing statements. There are blocks on the systems to try and prevent this.

Check out Procedures: in summer set thermostat at 75 degrees, in the winter set at 60 degrees. Fans stay on auto. Dishes used will be washed, dried and put away in cabinets. Trash will be bagged and put in outside garbage cans. Leave linens on bed, wet towels on bathroom floor. The settings on the refrigerators are correct. Please do not adjust them. If proper procedures are not taken, there is a minimum $25.00 charge.

Guests staying at Shagbark Community- No ATV's, RV's, Campers or Trailers. No vehicles towing car trailers or campers are permitted. Please inform reservations if you are towing a trailer or camper. We also have some areas that these types of vehicles will not be possible to get to. Some areas have limited parking. Shagbark does not allow any massage therapy companies in their community.

Liability: This rental program is under the management of ACCOMMODATIONS BY PARKSIDE, LLC, who acts only as an agent for the owners. Under no circumstances will ACCOMMODATIONS BY PARKSIDE, LLC be responsible for any loss, expense, damage, claims, injury, direct or indirect consequential or otherwise. ACCOMMODATIONS BY PARKSIDE, LLC reserves the right to refuse or discontinue service to any person and /or rescind any contract for accommodations or guest services. All properties are privately owned; Management Company, ACCOMMODATIONS BY PARKSIDE, LLC, and the homeowner will not be responsible for accidents or injury to guests or loss of money, jewelry or valuables of any kind. If legal action is needed guests will be responsible for all legal fees.

WEATHER RELATED - The weather in Tennessee sometimes cannot be predictable. In case of impassable roads, we will try and accommodate you with another cabin of similar type. If it is calling for inclement weather while you are staying with us, please make sure you get all supplies needed in case of power outage (flashlights, matches, extra non-perishable food, bottled water, etc.). ACCOMMODATIONS BY PARKSIDE, LLC and the individual homeowners will not be responsible for maintaining the conditions of roads, decks and driveways in the event of snow, ice, rain, etc. All of our units are located on county and city roads and are not maintained by the rental agency or homeowner. ACCOMMODATIONS BY PARKSIDE, LLC will not perform "rescue missions". The guest agrees to take full responsibility for their safety as well as the passengers in the vehicle. The guest also understands that the risk of traveling in inclement weather may result in loss of property, damage, loss of life, etc.

After hours calls: There may be a fee for some after hours emergency calls. (Example: $25.00 locking yourself out, etc.)

______________________________________________

Signature Date

______________________________________________

Print Name

I (WE) HEREBY AUTHORIZE ACCOMMODATIONS BY PARKSIDE, LLC TO CHARGE THE ENTIRE AMOUNT OF THIS RESERVATION TO THE CREDIT CARD NUMBER THAT I HAVE PROVIDED. PLEASE CIRCLE THE CARD TYPE AND SIGN ON THE LINE BELOW.

VISA MASTERCARD DISCOVER AMERICAN EXPRESS

_______________________________________________

Signature

_______________________________________________

Print Name